Terms of service

These terms govern the use of www.dusongi.shop and the purchase of products from DuSongi. Before placing an order, you can read and save this document.

Store owner

The DuSongi online store is operated by Daria Selivanova, a self-employed individual, with Spanish tax identification number (NIF) Y5241916T. DuSongi is the trading name used by the store.

Contact: info@dusongi.shop. The owner’s identification and contact details are available in the Legal Notice.

Acceptance and capacity to enter into a contract

Use of the website is subject to these terms. By placing an order, you accept the purchase conditions and applicable policies displayed in the store. Purchases must be made by an adult or by a minor with the permission of a parent or legal guardian.

The contract is concluded in Spanish. The original version of these Terms of Service is in Spanish. We will retain an electronic copy of the order and its confirmation. You can request a copy by writing to info@dusongi.shop.

Products and availability

DuSongi sells only official and original K-pop products. Products listed in the store are physically in stock at the time of sale unless the product page expressly states otherwise.

Photographs and descriptions show the product as accurately as possible. Colours may vary slightly depending on your screen. Where a product page specifies a particular version, member, unit, condition, content or defect, that information takes precedence over a general image.

Unless expressly stated otherwise, products are sold as new and unused. Some products may have opened original packaging or no original packaging when sold separately, for example photocards or inclusions. Where relevant, this information will be stated on the product page.

Condition of photocards and inclusions

Official photocards and inclusions may have minor surface marks resulting from manufacturing, packaging or distribution. As these items are mass-produced, a collector-grade “mint” condition is not guaranteed unless expressly stated. These minor marks do not necessarily mean that a product fails to conform to the contract.

Any noticeable damage or defects known before the sale will be indicated on the product page, in the photographs or in a section for reduced-price products. This information does not affect your statutory consumer rights.

Prices, taxes and payment

Prices are displayed in euros and include applicable VAT, unless clearly stated otherwise. Shipping costs are shown before you confirm your order and depend on the destination and shipping method selected.

Payment is made using the methods available at checkout and is processed through Shopify Payments or another payment provider shown during the purchase. DuSongi does not store full card details.

If an obvious error in price, availability or information is identified before the order is prepared, we will contact you as soon as possible to offer a solution or a full refund where appropriate.

How to place an order

1. Choose your products and check their variants, quantities and prices.

2. Enter your contact and delivery details correctly.

3. Select a shipping method and review the final order summary.

4. Confirm your payment. You will receive an order confirmation email.

Before confirming the order, you can review and correct the products, variants, quantities, address, contact details, shipping method and any other information you have entered.

You are responsible for ensuring that the delivery details are correct. If an order is returned because you provided an incorrect or incomplete address, the actual cost of a new shipment may apply, after you have been informed and have agreed to it.

Shipping and delivery

The order preparation time will be stated in the store, on the product page, in the shipping information or during checkout, as appropriate. The subsequent transit time depends on the destination and the service selected.

DuSongi ships to the destinations enabled at checkout. Availability, shipping methods and costs are shown before you confirm your order.

Delivery times may be affected by carrier issues, force majeure or other circumstances outside DuSongi’s control, without affecting your statutory consumer rights. The risk of loss or damage passes to you when you physically receive the goods, except in circumstances provided for by law.

You can find the shipping methods, timeframes and other shipping conditions in the DuSongi Shipping Policy.

Withdrawal, returns and guarantee

Consumers have the right to withdraw from a purchase in the circumstances and within the time limits provided by law. The practical conditions, return costs and procedure are explained in the DuSongi Returns and Refund Policy.

New goods are covered by the statutory three-year guarantee of conformity from the date of delivery, in accordance with applicable law. If a product does not conform to the contract, the relevant statutory rights and remedies apply. Any damage or defects known before the sale will be clearly described on the product page and/or shown in the photographs. This information does not limit your statutory consumer rights.

Reviews and customer accounts

The store may offer reviews and customer accounts. Reviews must relate to a genuine experience and must not contain content that is illegal, offensive, misleading or infringes the rights of third parties. DuSongi may decline to publish or remove content that does not comply with these rules.

When a customer account is available, you are responsible for keeping your login details confidential and reporting any unauthorised use.

Intellectual property and use of the store

DuSongi’s text, original photographs, design and other content are protected by applicable law. Trademarks and the names of artists, record labels and manufacturers belong to their respective owners and are used solely to identify the products offered.

You may not use the store for fraudulent purposes, interfere with its operation or copy content without permission where such copying is not permitted by law.

Changes and applicable law

DuSongi may update these terms when the store’s operations or applicable laws change. The version applicable to each purchase will be the one displayed on the date the order is placed.

These terms are governed by Spanish law, without limiting any applicable mandatory consumer protection rules. Any dispute will be submitted to the courts with jurisdiction under applicable consumer law.